Burnaby & Metro Vancouver
CRM implementation and software development in Burnaby.
Burnaby runs corporate head offices, a tech corridor along Still Creek and Brentwood, and the industrial lands at Big Bend. Different businesses, one recurring problem: the systems were bought one at a time and never made to agree with each other.
We are twenty minutes away in downtown Vancouver. Discovery happens at your premises — the office, the warehouse, the counter — and the build runs remotely, led by the analyst who sat in the room.
What Burnaby businesses come to us for
Five kinds of work, each with a page that goes further.
CRM implementation and setup
Salesforce, HubSpot or Dynamics 365 configured around how you actually sell, or a custom CRM where the way you win and serve clients is what sets you apart. The process work comes first either way, because configuring a CRM before anyone agrees how the business sells is how these projects fail.
Head-office systems
Burnaby carries corporate head offices whose operations run on a stack nobody chose all at once. Integrations between the ERP, the CRM, finance and the spreadsheets filling the gaps — specified, then built.
Distribution and industrial operations
The Big Bend and Still Creek industrial lands run warehousing, light manufacturing and distribution. Inventory, order-to-invoice, scheduling and the hand-off between the floor and the office.
Public bodies and institutions
Requirements analysis, functional design documents and RFP specifications that survive procurement review and that several vendors can quote consistently — written by an analyst who has worked inside BC public bodies rather than only sold to them.
A build in trouble
A vendor that did not deliver, an inherited codebase, a project past its date. A fixed-fee code audit and assessment comes first; the options and the decision come after.
What happens on site
- Twenty minutes away
- Burnaby is a short drive or a SkyTrain ride from our downtown office, which makes a morning of process walk-throughs ordinary rather than an event to be scheduled around.
- Process walk-throughs
- Watching the work done where it is done — the counter, the warehouse, the back office — because the workarounds nobody mentions in a meeting are visible on the floor.
- Stakeholder workshops
- The people who do the work and the people who approve the budget in the same room, so disagreements surface while they are still cheap to settle.
- Handover and training
- Training delivered where the system will be used, to the people who will use it.
Where the experience comes from
Roles held by our lead analyst — career history rather than an Elarion client list, and the distinction matters.
- Provincial distribution
- BC Liquor Distribution BranchHeadquartered in Burnaby. A province-wide supply chain transformation — the requirements, the process work and the systems around it.
- Supply chain & distribution
- Sector work rather than a Burnaby organisationInventory, order management, logistics and invoicing across ERP, reporting and warehouse systems — the same problems the Big Bend industrial lands run on.
- CRM delivery
- Dynamics 365 at a global retailer · a CRM migration at a health organisationEnd-to-end process mapping, workflow automation, downstream integrations and user acceptance testing on one; requirements, functional designs and integration architecture on the other.
BC rules, designed in
Private organisations
British Columbia’s Personal Information Protection Act governs most private-sector work in the province, with PIPEDA applying to federally regulated and cross-border activity. A CRM holds personal information by definition, so consent, retention and access go into the specification.
Public bodies
BC public bodies work under the Freedom of Information and Protection of Privacy Act, and a new system or a material change to one needs a privacy impact assessment. A specification that already answers it makes that a review rather than an investigation.
Where data lives
Hosting region, retention and access are decided in the specification rather than left to a platform default — including Canadian hosting where your obligations call for it.
More in our guide to privacy by design for custom software in Canada. Not legal advice: confirm the position with your privacy officer or counsel.
Questions buyers ask
- Do you have an office in Burnaby?
- No. Elarion is based in downtown Vancouver and works in Burnaby on site, which at twenty minutes away is straightforward. If you need a supplier with a Burnaby address, we are not it, and we will say so on the first call.
- What does a CRM consultant actually do here?
- Before anything is configured: establish how you sell and serve today, where the current CRM or spreadsheet breaks, and whether to build, buy or fix what you have. That comes out as a process map and a build-or-buy recommendation for a fixed fee. Configuration or development follows that, against a written specification.
- Can you implement Salesforce, HubSpot or Dynamics 365?
- Yes. We configure the platform around a written specification of how you sell, connect it to your other systems and migrate your data. Where you already have a partner for licensing, we work alongside them.
- Have you worked with BC public bodies?
- Yes. Our lead analyst has held in-house and contract business analysis roles at the provincial liquor distributor, which is headquartered in Burnaby, as well as a pension corporation, a transit authority, a health authority and a university. That is career history rather than an Elarion client list, and the two are worth keeping apart.
- Do you work across the rest of Metro Vancouver?
- Yes — Vancouver, Burnaby, Langley, Surrey, Richmond and the North Shore, plus Victoria and Vancouver Island, and clients elsewhere in Canada and the United States.
What we do, wherever you are
All seven services → · Vancouver → · Langley → · Victoria → · Everywhere we work →
Twenty minutes from here to your office.
30 minutes, free. Bring the problem, or the specification you already have.